Refund Policy

Refunds

We hope you are delighted with your Sentiments order. However, if we have fallen short of your expectations, please email your request for a refund to care@sentimentsexpress.com (i) stating 'Refund' in the subject line, (ii) including your order reference number in the email and (iii) clearly stating the reason for your request. Images of the item(s) in question will help us to process your case without delay.

Refunds are applicable when:

  • An item ordered is not delivered;
  • Delivery is delayed beyond the delivery time stated for that product; or
  • The items are delivered in a damaged state.

The refund policy is valid for 72 hours from the time you receive the order. Please note that refunds do not apply to sale items.

If your request for a refund is approved, the credit will automatically be applied to your credit card or original method of payment within 48 hours.

Returns/Exchanges

If you are not satisfied with your order but would like an exchange or return instead of a refund, please email your request to care@sentimentsexpress.com (i) stating 'Return/Exchange' in the subject line, (ii) including your order reference number in the email and (iii) clearly stating the reason for your request. Images of the item(s) in question will help us to process your case without delay.

To be eligible for a return/exchange, your non-perishable item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that perishable goods such as cakes, fruit, flowers are exempt from being returned.

If your request for a return/exchange is approved, we will email you with further details.