Refund Policy

Refunds

We hope you are delighted with your Sentiments order. However, if we have fallen short of your expectations, please email your request for a refund to care@sentimentsexpress.com

• stating 'Refund' in the subject line,
• including your order reference number in the email and
• Clearly stating the reason for your request and share Images of the item(s) in question, which will help us to process your case without delay.

Refunds are applicable when:

• An item ordered has not been delivered on time;
• Delivery is delayed beyond the delivery time stated for that product; or
• The items are delivered in a damaged state.

The refund policy is valid for 24 hours from the time you receive the order. Please note that refunds do not apply to sale items.

If the product received is genuinely faulty our team will replace the item or you will be refunded a certain amount of the purchase. The product refund takes approximately 3 to 4 business days. If your request for a refund is approved, the credit will automatically be applied to your credit card or original method of payment.

Returns/Exchanges

If you are not satisfied with your order but would like an exchange or return instead of a refund, please email your request to care@sentimentsexpress.com 

• stating 'Return/Exchange' in the subject line,
• including your order reference number in the email and
• Clearly stating the reason for your request
• Images of the item(s) in question, to help us to process your case

 Return/exchange is applicable when:

your non-perishable item must be unused and in the same condition that you received it. It must also be in the original packaging.

• Please note that perishable goods such as cakes, fruit, flowers are exempt from being returned.
• The return policy is valid for 24 hours from the time you receive the order.
• If your request for a return/exchange is approved, we will email you with further details.